FAQ
Orders CANNOT be changed, modified, or canceled after checkout! If you have questions regarding a product before placing your order or are having technical issues with ordering, please contact customer service by emailing shopoutlawedboutique@gmail.com
Returns
By purchasing from us you are agreeing with the following terms:
For questions about your return please email shopoutlawedboutique@gmail.com
-Please submit your return request within 14 days of receiving your order.
-ALL approved returns are issued back to the original form of payment.
-Damages, cosmetic defects, and missing items must be reported within 72 hours from date of delivery
-The customer is responsible for the shipping of returned items. Please keep your tracking number to help our team provide an estimate of when your credit will be processed
-Once received, please allow 24 hours for an approval.
-Returns are subject to review. We are not able to accept items that have been worn or washed, are missing tags (if applicable), have any detectible odor, or have pet hair
- If your return is not approved and you would like the item returned to you, you are responsible for shipping. If arrangements are not made after 14 days, the items will go to a non-profit charity.
-FINAL SALE: items (such as clearance or sale price) are not eligible for a refund or store credit.
Shipping and order status?
-Outlawed does not offer expedited shipping, standard shipping only is available
-It may take 48-72 hours for you to receive a confirmation email that your package has left the facility, not counting weekends or holidays.
-Outlawed is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery.
-Outlawed is not responsible for the receipt of shipping confirmation email.
-Outlawed ships to the Continental US.
Hawaii, Alaska, and Canada for an extra fee.
-Please allow 7-10 business days for standard processing after your order has been placed. After this period, the shipping process will go into effect. During high sale times and holiday seasons we kindly ask for a minimum of 14 business days for standard processing. Our business days are Monday- Friday, we ship Monday-Friday.
-All prices are listed in USD.
Shopping with Us?
Do You Have A Physical Store?
-We do not have a physical store and we do not offer local pick up at this time.
Do your items run true to size?
-We measure each item and each size of each item in inches.
-Our sizing is Large 10-12, 1XL 14-16, 2XL 16-18, 3XL 18-20, 4XL 20-22 5XL 22-24, 6XL 24-26.
What payments do we accept?
-We accept the following: Visa, Mastercard, American Express, Discover, AfterPay, Venmo, Shop Pay, And Paypal.
Our goal is 100% customer satisfaction. If you have any concerns or questions regarding your order, please email us at shopoutlawedboutique@gmail.com